A client-centered chatbot emulates the service offered by a human agent. It is able to understand questions and carry out a variety of transactions, such as quotation and sale of insurance coverages, quickly and easily. The chatbot comprehensibly interacts with i-SOL and is equipped with Machine Learning technology that allows for ongoing “training” of the Virtual Assistant.
Intuitive Interface
It is user-friendly and can be easily operated, either in conversational mode via text input, or enriched mode, aided by quick access buttons to the main features.
Integration
The chatbot fully interacts with i-Sol, mostly for all insurance related transactions. With a layered architecture, it allows for a streamlined integration with clients’ websites and other platforms.
Artificial Intelligence
The chatbot is equipped with Machine Learning technology that allows for training of the Virtual Assistant, so that it can provide answers to new questions or questions which were not previously understood, and carry out new transactions.
Flexibility
Both, its interface and circuits can be reconfigured to comply with the institutional design standards and business functions required by each organization.
